There are a multitude of reasons why you may wish to return or cancel your order, and we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to contact us.
ORDER CANCELLATIONS
You are free to cancel your order at any time and for any reason before it
is dispatched. We do not take payment until the moment of dispatch and so
refunds are not normally necessary when an order is cancelled. To cancel your
order we need explicit instructions from the person who placed the order by
Email.
An order may not be cancelled after it has been dispatched or while it is in transit, but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.
ORDER RETURNS
The vast majority of returns fall into one of four categories, each of which
must be treated in a slightly different manner:
Damaged or defective goods:
You are free to return defective goods in new & unused condition for 30
days after delivery. You will be entitled to your choice of an exchange or
a full refund to the original payment card. Trailerparktrash.uk.com will meet
the cost of returns postage for defective goods. We can refund your postage
expenses (within reasonable limits) upon return delivery.
Incorrect goods despatched:
Occasionally the wrong item is sent to a customer. You are free to return
these goods in new & unused condition for 30 days after delivery. You
will be entitled to your choice of an exchange for the correct item or a full
refund. If you have been mischarged, we will correct the discrepancy. We can
refund your postage expenses (within reasonable limits) upon return delivery.
IMPORTANT:
Exchanges will only be made where the same item is available in stock at the
same price as the original. Items bought at special offer prices cannot be
subsequently exchanged for identical items on sale at higher prices. If an
item is not available a full refund may be the only option.
All goods must be returned in new & unused condition.
We reserve the right to refuse returned goods if necessary. Reasons may include:
Where a full refund is the suitable course of action we have a statutory obligation
to refund payment to the card used to pay originally within 30 days of the
return of the goods. However we do not believe it is right to hold your money
for longer than necessary and so a refund will be provided as soon as possible.
Important: Refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorised.