TERMS & CONDITIONS
The following section, in conjunction with our Privacy Page, Returns Page and Delivery Page forms our policy. Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with Tralerparktrash.uk.com and you may be bound by the terms described herein.
PRICES
All prices quoted online include UK VAT where appropriate. We make every effort
to keep the prices up to date but we reserve the right to change prices at
any time without notice. It may be that prices are incorrectly quoted or changed
due to external circumstances. We have no statutory obligation to sell goods
at the price quoted if that price is incorrect.
DELIVERY
Orders are always shipped at the first opportunity. If an item is not in stock
it may be necessary to order that item from one of our suppliers before it
can be dispatched. In which case delivery's can be delayed. If we are unable
to supply items you have ordered due to them being out of stock we will contact
you. We will do this to inform you the items are out of stock and reassure
payment has not been taken. (It is our policy not to charge for goods until
stock has been confirmed). We also do this to see if an alternative item would
be suitable.
We aim to despatch all on line order placed before 3:00pm on the same day. In some cases this may not be possible due to nil-stocks. It is incumbent on the customer to be ready to receive their order when the courier arrives.
More details on our delivery policy can be found by clicking here.
PAYMENT
We accept payment by all major credit and debit cards. As of February 2008
we no longer accept personal or business cheques. UK bankers drafts are accepted.
The website itself does not take payment at the time of ordering. It is our policy not to charge for goods until stock is confirmed and the order can be processed. All invoices will be provided with the order as it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.
RETURNS
You are free to return goods unused for a period of 30 days after delivery.
Circumstances will dictate whether a full refund or an exchange is appropriate.
Goods that have been used cannot be returned unless a warranty claim will
be entered into.
All goods have a minimum 1 year manufacturer's warranty (unless otherwise clearly indicated). Warranty claims for faulty goods will be dealt with through us but the manufacturer will make an assessment and decide on the proper course of action.
All goods should be returned packed to the same standard as when received, to avoid damage in transit.
More details on our returns policy can be found by clicking here.
IMAGES
We make every effort to ensure that the product images we use are accurate
and up to date. All product images are either owned by Beth Nicolor are used
with the permission of the originator and remain the copyright of the originator.
Unauthorised use of images owned by Beth Nicol will be taken very seriously.
COMPLAINTS
We take the satisfaction of our customers very seriously. If you feel you
have received substandard information or services from us we would like to
hear about it so that we can prevent the same thing from happening again.
We will make every effort to rectify genuine problems as expediently as possible.
Complaints can be made either in writing to our address or by Email. Contact
us.